News

Internet retailer sees success with own delivery team

KAD Group combats customer reservations of poor service from internet retailers by excelling in own home delivery service.

The internet retailer, serving over 30,000 customers per year, launched its own delivery fleet of branded vans and trained staff 2 years ago after deciding other carriers just wouldn’t do.

The service, which is continuing to grow due to growth in sales, offers customers fully trained, professional and uniformed staff in branded, Mercedes Sprinter and Renault vehicles. The service allows heavy and fragile goods, such as ceramic sinks, to be delivered safely to the customer.

Home delivery service is a unique service in the industry; double packaging all goods before dispatch, delivering the goods safely and carrying out a full goods inspection with the customer before leaving, come as standard. 

The KAD Group receives hundreds of testimonials each month from satisfied customers who have used the home delivery service.

Robert Lane commented “Just like to say that I think the whole on-line shopping experience from order to delivery using your own transport is first class. Your delivery driver was very courteous and took the time to go through each item to show that they were all present and undamaged - most impressed I will have no reservations in recommending you.”

Richard Broadbent, the Managing Director of the KAD Group said: “It is great to hear such positive feedback from our customers. This is what we strive for and why we have been so successful over the past 10 years.”