Delivery is to mainland UK only.(unless organised by phone prior to the order being placed)

Delivery, Inspection & Packaging starts at just ONLY £19.99 per order. We do not charge per item, simply per order.

Due to current cost involved in delivering goods nationwide, we have to implement a surcharge for deliveries on a distance basis. When adding goods into your basket, you will then be asked to enter your delivery postcode.

Our main dispatch warehouse is based in Leeds, West Yorkshire. The further you are away from this location the more your delivery will cost. This is the fairest way to calculate your delivery charge. Our average surcharge is just £19.99 per order. This still represents excellent value for money when you take into account our professional delivery service. You can also arrange to collect your goods, if arranged with our logistics department on 0870 242 0181.

Most items are dispatched to the customer within 3-10 working days of the order being received. Dependant on the product and its availability some orders may take longer.

We open and inspect most products for any signs of damage and then add additional packaging, where necessary, to ensure it travels to its' destination undamaged, This level of service is unique to kitchen-appliances-direct.co.uk and confirms our commitment to delivering a high level of customer satisfaction. We feel our delivery charges represent excellent value for money.

Where a product is not in stock or is on an extended delivery period, we will email you to advise on an anticipated delivery date.

The majority of our smaller parcel deliveries are handled by a dedicated delivery Company who will ensure your products arrive complete and undamaged. We will arrange an agreeable delivery date. On arrival, fragile goods, such as ceramic hobs and Glass hoods will be unwrapped carefully by our driver for the customer to inspect for any signs of damage. It is the customer's responsibility to ensure the items are inspected fully before signing the delivery documentation. A re-delivery charge of £55.00 will be payable if the initial delivery fails, due to the customer not being available at the pre-arranged time.

We do not make overseas deliveries, unless organised by phone before the order is placed.

Delivery quoted is to any single UK mainland address only - using a one man delivery to ground floor locations only. All heavy items such as Range Cookers, washing machines and Fridge Freezers will be placed into a first floor room or Garage. You should then arrange moving them into the kitchen, at a later date. If you require a two man delivery then this will be charge extra. Please contact our sales office on 0870 242 0181 for an exact costing.

We pride ourselves on offering excellent value for money, whilst maintaining a high level of service. However, if you have any issues regarding delivery, either before of after placing your order, please feel free to contact one of our team, by either email at deliveryenquiries@kitchen-appliances-direct.co.uk or by telephone on 0870 242 0181.

AVAILABILITY

All items are subject to availability. We can only guarantee availability whilst stocks last. If the goods ordered are unavailable, we will contact you with suggestions of goods of equivalent quality and price. We will endeavour to deliver goods within the times stated, but goods are subject to availability and delay in delivery of goods is sometimes out of our control.

Any dates we specify for the delivery of goods are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods. You should NOT arrange fitting any products before receiving and checking the goods.

CANCELLATION AND RETURNS INFORMATION

You may withdraw from this agreement at any time up to 10 days after we have delivered the goods to you. If we have delivered the goods, you must not have used them and must have kept them in the condition they were delivered.

You must return them to us or request us to collect them, in either case, at your cost.

The goods must be returned to us in perfect condition, with the original undamaged packaging. If any damages occur during transit the customer is responsible in full and a refund will not be given. The total amount to be refunded will be the price paid less the initial delivery charge.

If you wish to return the goods more than 10 days after we have delivered the goods to you, you must not have used them and must have kept them in the condition they were delivered. You must return them to us or request us to collect them, in either case, at your cost. There will be an additional administration charge of 25% of the purchase price of the goods returned.

We will reimburse any amounts you have paid to us within 30 days of return of the goods, having deducted any return costs and administration fee if applicable.

This guarantee is in addition to any warranties or conditions implied by law and nothing in these terms affects your statutory rights.

*ON ALL HOME DELIVERIES ALL ITEMS MUST BE CHECKED AT THE TIME OF DELIVERY TO ENSURE THEY ARE NOT DAMAGED. IF THEY APPEAR TO BE DAMAGED, THEN YOU MUST REFUSE THE ITEM.OUR DELIVERY DRIVER WILL INFORM OUR CUSTOMER SERVICES DEPARTMENT IMMEDIATELY WHO WILL MAKE ARRANGEMENTS TO HAVE THE ITEM REPLACED.

IF A PRODUCT IS ACCEPTED BY THE CUSTOMER AND SIGNED FOR AS BEING IN PERFECT CONDITION, WE CANNOT ACCEPT ANY CLAIM FOR FAULTY OR DAMAGED GOODS THEREAFTER. IT IS THE FULL RESPONSIBILITY OF THE CUSTOMER TO CHECK THE GOODS THOROUGHLY BEFORE SIGNING THE DELIVERY DOCUMENTATION.

WE WILL NOT ACCEPT ANY CLAIMS ONCE A DELIVERY NOTE HAS BEEN SIGNED

*These terms do not apply to small 'Parcel Carrier' Companies such as City-Link and Parcelforce.

If an item has any faults or manufacturing defects it will be collected, repaired or replaced at our expense